Compliance with Applicable Laws
You agree to use our services in compliance with all applicable local, state, federal, and international laws, regulations, and medical requirements. This includes adherence to generally accepted medical, pharmacy, and healthcare ethics and standards.
Use of Services
OurTopClinic provides patients with access to licensed Florida healthcare professionals through our online 90-Day Wellness Journey, a medical weight-loss program delivered asynchronously. That means care happens through secure online forms and messages that you complete on your own schedule. No live appointments or video calls are required. When your provider feels it is medically necessary, they may contact you for a phone consultation.
IMPORTANT: Our services are not suitable for emergency medical or mental health situations. If you believe you are experiencing an emergency, call 911 or visit your nearest emergency room immediately.
Patient Responsibilities
By using OurTopClinic, you agree to:
- Provide accurate personal, contact, and health-related information.
- Use services only if you are 18 years or older (or under parental/legal guardian supervision).
- Only use the platform for non-emergency, lawful healthcare-related communication and consultation.
- Acknowledge that any care provided is the responsibility of the independent provider you choose.
Disclaimer: OurTopClinic is not responsible for the quality or outcomes of medical care. Providers are not employees or agents of OurTopClinic.
Provider Responsibilities
If you are a healthcare provider on OurTopClinic, you agree to:
- Maintain active licensure in the state(s) in which you provide care.
- Hold valid malpractice insurance at all times.
- Deliver care that meets professional, legal, and ethical standards.
- Protect patient privacy and comply with HIPAA and relevant healthcare regulations.
Providers are solely responsible for the care and services they provide. OurTopClinic is not liable for provider actions, omissions, or clinical decisions.
Validity of Prescription
If your treatment includes prescription medications:
- Prescriptions are only issued by licensed providers after a valid medical consultation and clinical assessment.
- No prescription will be issued without a legitimate practitioner-patient relationship.
- Medications are dispensed by independent, licensed pharmacies. You have the right to choose your preferred pharmacy for fulfillment.
- We do not facilitate the distribution of controlled substances in violation of applicable laws.
Medical Consultation Consent
By enrolling in the 90-Day Wellness Journey, you give informed consent to receive healthcare services through asynchronous telehealth, which may include:
- An online health questionnaire reviewed by a licensed nurse practitioner
- A personalized treatment plan delivered through your secure patient account
- Monthly online check-in forms (about 10 minutes each) and secure messaging with your provider
- Phone consultations when your provider determines they are medically necessary
- Lab orders, which you complete at an approved lab location
You acknowledge that:
- No live appointment or video visit is required to take part in the program.
- You must provide complete and honest health information, because your provider relies on it to make safe decisions.
- No diagnosis or prescription is guaranteed. Medication is prescribed only when your provider determines it is safe and appropriate.
- Your provider may decide that asynchronous care isn't right for your condition and may recommend in-person or emergency care instead.
Electronic Communications
By providing your contact information, you:
- Consent to receive appointment reminders, account updates, and service notifications by SMS, email, or phone.
- Understand that message frequency varies and standard text messaging and data rates may apply.
- Can reply "STOP" to unsubscribe from SMS communications or "HELP" for assistance.
You are responsible for ensuring that your contact details are accurate and up to date.
Payment Terms
OurTopClinic operates as a self-pay platform currently:
- Program fees are due at enrollment. Starting labs are included in the program fee, and compounded semaglutide is included in the medication program when prescribed, as described on our pricing page.
- We may submit patient data to insurance companies only if authorized by the patient, such as for reimbursement purposes.
- Refunds are only issued in limited cases, as determined solely by OurTopClinic.
Service Eligibility and Availability
Our providers are licensed to provide telehealth services in the state of Florida. You must be physically located in Florida when you enroll and while you receive care.
Service availability is subject to provider licensure and availability in each jurisdiction.
- You must be at least 18 years old to enroll.
- We reserve the right to modify, suspend, or terminate services at any time without liability.
Website Control & Domain Accuracy
In accordance with healthcare certification standards:
- We maintain accurate domain registration (Whois) details and do not use proxy or privacy services that obscure ownership information.
- We do not link to or refer users to healthcare merchant websites that do not meet established safety and compliance standards.
- All sensitive data processing is conducted using secure encryption (SSL/TLS) technology.
Limitation of Liability
To the extent permitted by law, OurTopClinic is not liable for:
- Any medical care or outcomes provided by third-party providers.
- Delays, technical issues, or platform errors.
- Damages resulting from unauthorized access to your account or data.
Use of the platform is at your own risk.
Intellectual Property
All content, trademarks, logos, and materials on the OurTopClinic platform are the property of OurTopClinic or its licensors. You may not copy, reproduce, modify, or distribute any part of our platform without express written permission.
Dispute Resolution & Arbitration
By using OurTopClinic, you agree to resolve any disputes through binding arbitration under the rules of the American Arbitration Association (AAA), and:
- You waive your right to a trial by jury.
- You waive your right to participate in class action lawsuits.
- You may pursue claims in small claims court if eligible.
California Residents
If you reside in California, you have the right to:
- Request the categories of personal data we collect and share.
- Request deletion of your personal data (except data we are legally required to retain).
- Opt out of having personal data shared for marketing (Note: we do not sell user data).
To exercise these rights, email us at: [email protected]
Contact Information
For questions, feedback, or requests regarding these Terms or our Privacy Policy:
Email: [email protected]
By using OurTopClinic, you acknowledge and agree to these Terms & Conditions.